For partners · Requests and approvals
They're locked out and you can't approve
Wrong email, lost phone, or you're away: how to get them unstuck.
Pick up where you left off?
First
Step 1 of 3
Check the email address first
Most "I never got the request" cases are a typo in your email on their side. Have them check it under You › Partner.
Fallback
Step 2 of 3
If you genuinely can't answer
Have them email jason@leadmenot.org from their account email with what they need changed. Jason can approve it, and you'll be notified when he does, so it isn't a way around you.
Plan ahead
Step 3 of 3
Going to be unreachable for a while?
Tell them before you go, and consider whether they should add a second partner. Up to three partners are allowed.
Pick an option above
Did this work?
Great. Here's what people usually do next:
Sorry about that. Email Jason and we'll include which guide and step you were on, or ask our assistant.