LeadMeNot Start a Free Trial
All partner guides

For partners ยท Alerts and what they mean

How to respond to an alert

The first message you send sets the tone for every one after it.

4 stepsAbout 2 min

First message

Step 1 of 4

Wait a beat, then ask

Don't fire off a message the second the alert lands. Then ask, rather than accuse: *"Got an alert from Instagram earlier. Everything OK?"* leaves room for the truth. *"What were you looking at?"* invites a lie.

Mindset

Step 2 of 4

Treat a slip as information, not a verdict

An alert means the system worked. The point isn't to catch them; it's for them to know someone will notice, and to talk about what led there. Ask what was going on that day. The evening reflections help here.

Encouragement

Step 3 of 4

Notice the good days too

Reflections come to you every evening. A quick *"saw your reflection, proud of you"* on a good day is worth more than any message on a bad one.

Limits

Step 4 of 4

Know when it's beyond you

If what you're seeing is frequent, escalating, or involves gambling debt or anyone underage, say so and point them to help: a counselor, a pastor, Samson Society, Pure Desire, or 1-800-GAMBLER. Being a partner doesn't make you their therapist.

Did this work?

No, I'm stuck